Shipping Options
Delivery charges
Delivery charges vary according to the type of goods ordered.
12. Delivery 12.1 Our delivery charges and schedule are set out below in 12.5 and 12.6. 12.2 You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations.
12.3 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and therefore time is not of the essence. In any event, we will aim to deliver your goods within 30 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.
12.4 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
12.5 We endeavour to deliver your order right away. Your order normally be delivered to you in 3-5 business days, business days do not include Saturdays, Sundays and Bank Holidays, please allow 7-10 days before chasing your goods and up to 28 days delivery for all orders. We do send customers updates on deliveries via email, we strongly recommend that you add us to your Safe List of email addresses. We cannot be held responsible for customers emails being held in your Spam box unchecked and we cannot be held responsible for the Spam Filter settings that are set by Internet Service Providers. International orders are generally received in under 28 days. We will not be held responsible for delays in delivery, due to circumstances that may be beyond our control including adverse weather conditions, industrial action, acts of war etc. We always try and provide our customers with the best service possible but on the rare occasion due to circumstances beyond our control this is not always possible. If you require a faster delivery please contact a member of our customer service team on by sending an email you can contact here who will be happy to assist with your urgent requirements.
12.6 Any dates, times or periods for delivery of Goods quoted by the Seller are estimates only and the Seller shall not be liable for failure to meet such estimates or for any costs, charges or expenses incurred by the Buyer as a result of any delay howsoever caused. All orders to the UK Mainland (excludes N. Ireland, Channel Islands and highlands and islands of Scotland) above are subject to a small shipping and handling charge of £5.95 excluding VAT. (£7.14 including VAT at the current rate). If the value of the order exceeds £75.00 excluding VAT orders to the UK Mainland are sometimes shipped free of charge, please note that there are some exclusions from this free delivery service. These exclusions from the free delivery service include Northern Ireland,The Highlands and Islands of Scotland, Isle of Mann, Isle of Wight and The Channel Islands, further exclusions may apply. Please note we do not use royal mail for any despatches. We use a signed for service with a Courier. Charges for Carriage are for one way delivery. Additional deliveries (except back orders) and exchange deliveries will incur an additional shipping charge at our standard rate £5.95 excluding VAT. (£7.14 including VAT at the current rate). A shipping charge is charged to all other destinations in Europe and the Rest of the World. If your country is not listed on the shipping options please contact our customer service team by email or by telephone and they will be able to assist in arranging shipment to your chosen destination. Refused deliveries will incur an additional redelivery cost of £5.95 + VAT (£7.14 including VAT at the current rate).
12.7 Track and Trace Orders are normally despatched within 1-2 Working Days on a next day service. The first working day for this service is the date of the order if ordered before 12pm. Orders placed after 12pm the following working day will be the first working day. Working days are Monday to Friday. We do not despatch any items on Weekends or Public holidays. If you require a faster service please contact us and we will be happy to arrange this for you. Additional charges apply for this Track and Trace service.
12.8 Guaranteed Next Day Delivery Service. This service does not apply to all products listed on our website and is available only on a limited number of items. If you require same day despatch your order must be placed before 2pm. Orders placed after 2pm will be despatched the following working day Monday to Friday. We do not despatch any items on Weekends or Public holidays. If you require a faster service please contact us and we will be happy to arrange this for you. Additional charges apply for this Guaranteed Next Day Delivery service.
12.9 Delivery Shortages or carrier damage must be reported to us in writing within 3 Working Days from the date of receipt of the Goods, we regret that we are unable to process any claims for shortages or carrier damage made beyond the 3 Working days from Receipt of Delivery of Goods.